The rules of the road, in plain English.

These Terms of Service ("Terms") govern access to and use of Signal (the "Service"), provided by KinIoT Limited, trading as DataDirect Intelligence ("we", "us", "our"), including the Signal web portal, the Signal mobile app, and associated hardware gateways and tags. By creating an account or using the Service, you and the organisation you represent ("you", "your organisation") agree to these Terms. If you do not agree, do not use the Service.

1. The service

Signal is a business real-time alerting platform, initially focused on location, temperature and humidity. It uses gateway hardware installed at your site and Bluetooth tags attached to your equipment to track asset location, temperature and humidity. You can configure rules that generate alerts when conditions you define are met.

Signal gives you a single view of your alerts, rules, assets and historical data.

2. Business use only

The Service is provided for business use. You confirm you are entering into these Terms in the course of a business, trade or profession, and not as a consumer. Consumer cancellation rights, including those under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, do not apply.

3. Accounts and organisations

• An account is created by an organisation (the "Customer"). The Customer's administrator or administrators may invite additional users under the same organisation account.
• The Customer is responsible for all activity under its account, including actions taken by users it invites, and for keeping login credentials confidential.
• You must provide accurate information when creating an account and keep it up to date.
• Multi-factor authentication is required to secure your account. You're responsible for safeguarding your MFA recovery codes.
• The Customer's administrator is responsible for removing access for users who should no longer have it, for example departed employees.

4. Subscriptions, billing and cancellation

• Access to the Service requires an active paid subscription, billed on a recurring basis via our payment processor, Stripe.
• Some subscriptions may start with a trial period. If a trial ends without a payment method on file, access to the Service ends.
• Subscriptions renew automatically until cancelled. You can cancel at any time via the in-app billing management page (Stripe Customer Portal); cancellation takes effect at the end of the current billing period, and you retain access until then.
• We may change our pricing. We'll give you reasonable notice before a price change takes effect for your next renewal.
• Fees are non-refundable except where required by law.
• If a payment fails, we may suspend access until payment is resolved.

5. Hardware

Gateways and tags are physical devices used with the Service. Separate terms may apply to the purchase, supply, or warranty of hardware, for example a sales agreement or reseller terms. These Terms cover the software and Service only, not hardware sale or warranty conditions.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in a way that infringes the rights of others
• Attempt to reverse-engineer, decompile, or extract source code from the Service, except where permitted by law
• Interfere with or disrupt the Service, its infrastructure, or other customers' use of it
• Attempt to access data, accounts, or organisations you're not authorised to access
• Resell, sublicense, or provide the Service to third parties outside your own organisation without our written consent

We may suspend or terminate access for a violation of this section.

7. Your data

Your organisation retains ownership of the data you put into the Service (asset records, rules, configuration, and readings). We act as a data processor on your behalf, and our privacy policy explains how we handle it.

You're responsible for ensuring you have the right to provide any data you input, including data about your own employees or contacts.

Where your data is held

The Signal production platform is hosted in the United Kingdom. Your operational data, including asset records, readings, rules and alert history, is stored and processed in UK data centres, and is encrypted at rest and in transit over public networks.

Three parts of the Service involve processing outside the UK:

• AI features, as set out in section 8.
• Payments. Billing data is handled by Stripe, our payment processor, which processes it outside the UK.
• Mobile push notifications. Push alerts are delivered through Google Firebase Cloud Messaging, which processes notification content outside the UK.

Where data is processed outside the UK, transfers are made under the UK International Data Transfer Addendum or equivalent safeguards.

8. AI features

The Service includes AI-assisted features, including the Swift assistant and AI-suggested rules. These are powered by OpenAI models, accessed through the Vercel AI Gateway.

• AI output is generated automatically and may be incomplete or incorrect. Review any AI-suggested rule, threshold or interpretation before relying on it or putting it into effect.
• AI features must not be used as the basis for safety, clinical, regulatory or financial decisions without human review.
• To provide these features, the content of your prompts and the relevant context from your data is sent to our AI provider, which processes it in the United States. This is the only part of the platform where your operational data leaves the UK in the ordinary course of use. Transfers are made under the UK International Data Transfer Addendum or equivalent safeguards.
• Our AI provider does not use your data to train its models. Prompts and outputs may be retained by the provider for a short period for abuse monitoring and are then deleted.
• Do not input personal or confidential data into AI features beyond what is needed for the task.

9. Intellectual property

We (and our licensors) own all rights in the Service, including its software, design, and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. Nothing here transfers ownership of the Service to you.

10. Service availability

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages (for example our hosting or messaging providers), or factors outside our control (network connectivity at your site, hardware power and connectivity) can affect availability. We are not liable for asset location or alert data being delayed, inaccurate, or unavailable due to such factors.

11. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or free of errors, that the reading history will be free of gaps, or that alerts will always be delivered or delivered without delay.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from use of the Service.
• Our total liability for any claim arising from these Terms or the Service is limited to the greater of the subscription fees you paid us in the 12 months preceding the claim and £10,000. Amounts paid for hardware are not counted towards this cap.
• Nothing in these Terms limits liability that cannot be limited under applicable law, for example liability for death or personal injury caused by negligence, or fraud.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your misuse of the Service or violation of these Terms, except to the extent caused by our own breach or negligence.

14. Termination

• You may cancel your subscription. Any final payment falls due in line with your contract.
• We may suspend or terminate your access if you materially breach these Terms and don't remedy the breach within a reasonable period after notice, or immediately for serious violations, for example unlawful use or non-payment.
• On termination, your right to access the Service ends. Data retention and deletion on termination follow our privacy policy.

15. Changes to these terms

We may update these Terms from time to time. We'll give you reasonable notice of material changes (for example via the app or email) before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of Northern Ireland, and any disputes are subject to the exclusive jurisdiction of the courts of Northern Ireland.

17. Contact

Questions about these terms? Email hello@datadirect.co.uk, or write to KinIoT Limited, Unit A4, Heron Road, Belfast BT3 9HB.