Terms
The rules of the road, in plain English.
Signal is sold and operated from the United Kingdom. These terms set out the basis on which we provide the service and the hardware that goes with it.
1. The agreement
By creating a Signal account or buying Signal hardware, you agree to these terms. If you're signing up on behalf of an organisation, you confirm you have authority to bind that organisation.
2. Your subscription
Signal is provided as a subscription service. Subscriptions renew automatically unless cancelled before the next billing date. You can cancel at any time from within your Signal tenancy.
3. Hardware
Hardware purchased from Signal is covered by a 12-month limited warranty against manufacturing defect. Starter kits ship from the UK. You own the hardware outright once invoiced; the software that runs on it is licensed under these terms.
4. Acceptable use
You agree not to use Signal to break the law, to process data you don't have the right to process, or to try to compromise the security or integrity of the platform. We reserve the right to suspend accounts that do.
5. Your data
Your operational data remains yours. We act as a data processor on your behalf for that data. See our privacy policy for how we handle it.
6. Availability
Signal is operated and monitored as a managed service, and planned maintenance is announced in advance. Enterprise plans include a contractual SLA with service credits.
7. Fees and payment
Fees are invoiced monthly or annually, in GBP, exclusive of VAT. Late payments may result in service suspension after 14 days' notice.
8. Termination
Either party can terminate on 30 days' written notice. On termination, we will provide a full export of your data on request. After 30 days we permanently delete it. We may suspend or terminate immediately for material breach.
9. Liability
To the extent permitted by law, our aggregate liability is capped at the fees paid in the 12 months preceding the event giving rise to the claim. Nothing limits liability for death, personal injury, fraud or anything else that can't be limited under UK law.
10. Changes
We may update these terms from time to time. Material changes will be announced in-app at least 30 days before they take effect. Continued use of Signal after that date is acceptance of the new terms.
Contact
Questions about these terms? Email hello@datadirect.co.uk.